Whether you are already a customer or you are looking to start shipping with us, here are some quick shipping questions and answers. Click on a question to reveal the answer, or contact us for more information.
What is West Hill Logistics?
We are the experts in freight forwarding. We provide the option to ship items weighing more than 70 pounds (31.5 kg) using a variety of modes of transportation, including air, sea, road, and rail. We can offer you advice based on your budget and transit time requirements if you’re not sure which mode is best for your upcoming shipment. View our Quote + Book feature.
Who can use our freight and cargo shipping services?
You must be a company or sole proprietor in order to ship with West Hill Logistics.
Where do you ship freight to?
Everywhere! More businesses and nations are served by West Hill Logistics than by any other logistics expert. We have knowledgeable staff members nearby and a genuinely global presence.
How much does it cost to ship freight?
The country of origin, the country of destination, the weight of the shipment, and the desired delivery time will all affect the price. Using our Quote + Book tool to obtain a quote for a one-time shipment is the most effective method of estimating the cost.
We would be pleased to talk about partnership opportunities if you ship regularly or in large quantities. Speak with a West Hill Logistics Representative in your area.
How long does it take for freight shipments to be delivered?
The delivery times depend on a number of factors. To find the next available Ocean Freight departures between your preferred ports, view our Ocean Freight schedule and the estimated transit times for Air Freight.
Do you ship dangerous goods?
Yes, we do ship certain types of dangerous goods. For more information about what we ship, review our dangerous goods/hazardous materials policy.
How can I begin shipping freight?
For one time quotations, you can use our Quote + Book tool. If you have other questions on Incoterms, the documentation required to move your freight or on packaging, please get in touch with your local West Hill Logistics Representative.
Is West Hill Logistics a non-vessel operating common carrier (NVOCC)?
Indeed! As a Non-Vessel Operating Common Carrier (NVOCC), Danmar Lines, West Hill Logistics, offers the greatest variety of transport providers from and to all of the major ports in the world, securing space protection and ocean freight capacity. This implies that West Hill Logistics can deliver goods of any size, from a single pallet to several containers, at the most competitive price.
How do you calculate the chargeable weight of a shipment?
Either the gross weight of your shipment (the total weight of your items plus all of their packaging, including pallets) or the volumetric weight, whichever is higher, is the weight that can be charged. Check out our chargeable weight explanation for additional information.
How do I calculate the volumetric weight of my shipment?
Use either millimeters or inches to measure your shipment. The length, width, and height are multiplied. You’ll get the volume from this. The volume is divided by the shipping mode’s density ratio. See our charged weight explainer for more information on the density ratios for the air, sea, road, and rail.
Are there restrictions to what type of freight I can ship into a country?
Some commodities, particularly those imported, will be subject to government rules and license requirements.
It is advisable to research import restrictions before contracting for shipping.
Goods may also be subject to control under trade accords such as the Washington Convention (CITES), which protects endangered species such as rare wood essences, or the Kimberley Process, which governs diamond traffic. For more information, please read the Customs section of our Freight Glossary.
Does my international freight shipment need to go through customs?
Some commodities, particularly those imported, will be subject to government rules and license requirements.
It is advisable to research import restrictions before contracting for shipping.
Goods may also be subject to control under trade accords such as the Washington Convention (CITES), which protects endangered species such as rare wood essences, or the Kimberley Process, which governs diamond traffic. For more information, please read the Customs section of our Freight Glossary.
